Consumer rights and complaints notice

In compliance with Texas Health & Safety Code §181.105, EmpowerHer Wellness Center prominently provides clear consumer information regarding your rights as a counseling client, how to access your confidential health records, and the formal procedures for contacting state regulatory agencies or filing a complaint.

Frequently asked questions

We are dedicated to transparent, ethical, and multidisciplinary wellness care. Below are the statutory notices and direct instructions regarding your rights, records, and state licensing oversight.

What consumer rights and notice requirements apply to my care?

Under Texas Health & Safety Code §181.105, Texas licensed professional counselor practices must prominently post consumer information at their office location and online. This notice informs clients of their right to request confidential counseling records, how to reach the licensing authority (Texas Behavioral Health Executive Council), and how to file a consumer complaint with state agencies.

How can I request copies of my counseling records?

Clients may submit a written request for their records directly to Cathy Armstrong MS, LPC at our Corpus Christi billing & operations office:5613 Allier Drive, Corpus Christi, Texas, 78414, or by contacting cathyarmstronglpc@gmail.comPlease specify the exact documents needed, and our administrative office will process your confidential request in accordance with Texas privacy laws.

Who regulates professional counseling licenses at this practice?

Cathy Armstrong’s Texas LPC license is regulated by the Texas Behavioral Health Executive Council (BHEC). The Executive Council investigates and prosecutes professional misconduct committed by licensed professional counselors, marriage and family therapists, psychologists, psychological associates, social workers, and licensed specialists in school psychology.

How do I contact the Texas Behavioral Health Executive Council (BHEC)?

You can contact BHEC at:

Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Main telephone: 512-305-7700
Complaint information: 800-821-3205

Official contact portal: bhec.texas.gov/tbhec/contact-us

How can I file a formal complaint with BHEC?

Although not every dispute involves professional misconduct, BHEC provides the official forms and guidelines needed to file a complaint. You can complete BHEC’s formal complaint form and follow submission instructions directly at bhec.texas.gov/tbhec/discipline-and-complaints/how-to-file-a-complaint.

Can I file a consumer complaint with the Texas Attorney General?

Yes. You may file a consumer complaint with the Texas Office of the Attorney General, including concerns about access to or the privacy of your healthcare records. Submit a complaint online or by mail at texasattorneygeneral.gov/consumer-protection/file-consumer-complaint. You do not have to contact this practice before contacting either agency or filing a complaint.

Partnering in your health and peace of mind

Our multidisciplinary practice in Corpus Christi is committed to high standards of ethical care, open communication, and client trust. Reach out today to schedule a consultation or learn more about our services.